FAQs

HOW MUCH DOES IT COST TO SHIP MY ORDER?

Once you have selected your preferred shipping option and submitted your order the cost will be automatically calculated and will appear on the shopping page. This happens before you're required to make payment and is determined by the weight of your order, as well as your location and chosen shipping method. Postage costs are determined by Australia Post.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Goods will be dispatched within 1-2 business days of receiving your order. The time your order takes to reach you depends upon the shipping method you select.

Standard Mail Delivery (AusPost) Registered 1-6 working days.

Express Post (AusPost) Registered next working day (within network) 

NOT THE RIGHT SIZE? 

If we are able to exchange an item for a different size, you will be responsible for the cost of shipping it back to our warehouse, as well as the additional shipping cost of the exchanged item. Only unworn and unwashed items can be exchanged. Please email us at hellohumbleempire@gmail.com stating your order number and details of the item you wish to exchange. 

INCORRECT OR DAMAGED ITEMS

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct item. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the care instructions on the garments. Please email us at hellohumbleempire@gmail.com stating your order number and details of the incorrect or damaged item.

REFUNDS

If you decide to cancel your fully-paid order before it's been processed, please note that refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to our office. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

HOW LONG WILL IT TAKE TO GET BACK A RETURN OR EXCHANGE?

Please allow at least two weeks for returns and exchanges to be processed.

 

If you have any questions or concerns, please reach out to us at hellohumbleempire@gmail.com and we'll do our best to assist you.